News Archives - International Medical Centre - IMC


POSITION                  :          BUSINESS MANAGER



About us:

International Medical Centre (IMC) is the leading primary health care provider with a network of walk in clinics throughout Uganda.

Job purpose:

To oversee smooth running of the clinic, ensuring that all departments are managed in line with agreed IMG standards to foster an efficient and effective service delivery system. The quality of care, both clinically and administrative is key consideration for client experience in the clinic.

Specific Job Responsibilities: Operations

  • Ensure Centre Licensing is up to date.
  • Records management for confidentiality and safety.
  • Set in place security controls for staff and clients.
  • Manage supplies from stores –orders, receipt and accountability.
  • Oversee hygiene-cleanliness and aeration.
  • Ambience-lighting, wall art and sitting arrangement.
  • Care pathways-maintaining sensible order.
  • Repairs and remodeling-electric, plumbing and carpentry.
  • Agree on annual budgets for the Centre with the SMO and Business Manager and ensure to keep within limits
  • Oversight on billing process, receipts etc. put up appropriate notices to guide on the processes.
  • Reporting on income and expenditure.
  • Participate in planning Recruitment, Interview and Selection of new staff including development or modification of JDs
  • Identify training needs and coordinate trainings
  • Appropriately manage Rotas to ensure efficiency in service delivery
  • Appraise the team on KPIs and minimum standards.
  • Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training and feedback.
  • Respond to and managing aspects of client dissatisfaction.


Job Requirements:

  • Bachelor’s Degree from a Recognized Institute. MBChB, BSN, Bsc. in Public Health or its equivalent is an added advantage.
  • Minimum of 2 years’ experience working in a similar position
  • Good and demonstrable understanding of IMG philosophy, vision and strategy
  • Good interpersonal and communication (verbal & written) skills
  • Good and demonstrable leadership skills
  • Ability to communicate effectively with the team and to apply broader objectives at team level
  • Competency in resource budgeting and planning
  • Able to work in a high paced environment and under pressure.
  • Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
  • Excellent Computer literacy especially MS Office, Navision, Quickbooks
  • Relevant experience in a medical field will be added advantage
  • Confidence, enthusiasm and a friendly approach to work
  • The ability to be flexible and work on one’s own initiative


Job application procedure

Should you meet the above requirements, kindly email your application letter, CV including daytime telephone numbers, copies of certificates to the Human Resources Manager at sbnakimuli@img.co.ug or deliver hardcopies to the HR Office by the 10th December 2021.

Please note, only successful candidates will be contacted.


Visit or book an appointment at any of our clinics to get specialized care right when you need it.

Click HERE to download the schedule.

First-time mom Tips.

Worrying about your labor and delivery is completely normal — but that doesn’t make preparing for the big day any easier! Knowing what to expect, however, can lessen your concerns. Here are answers to many common mom-to-be worries.

You successfully made a baby (that was the fun part!) and by now you have this whole pregnancy thing down. Labor, though, is fast approaching—a fact you may simultaneously dread and cheer. But even if this is Baby #1, you can approach labor and delivery with a clear head.

Giving birth is a highly emotional and largely uncontrollable event, so it’s important to discuss what you’re afraid of beforehand,” advises Dr.TK, Gynecologist and head Inpatient Unit at IMC.

With your doctor, he can make you more at ease and upbeat—and approaching labor with a positive attitude can help you feel less pain.

“I’m nervous about labor pain.”

How likely it is: Labor will hurt, but you have options—and even if you decline drugs, the worst is over fast. “The pain has a purpose: It drives us into movements and positions that help labor progress,” Scotka says. Most women feel able to manage the early and active stages of delivery, which are by far the longest portion; the relatively shorter period of transition (typically one to three hours) is the toughest. “The good news is that pushing is usually right around the corner, and then, of course, the euphoria of the birth,” Scotka says. If med-free isn’t your thing, or your  labor pain management plan isn’t working, just say the word, and relief—like an epidural— will be on its way.

yoga practitioners reported less pain during labor, a small study in Complementary Therapies in Clinical Practice found, and it’s no surprise: The pairing of movement and breath builds endurance, teaches you to breathe deeply, and helps you relax into discomfort, whether that’s Warrior pose or labor pains. Try visualization, too, recommends Scotka: Write down a scene that places you in a relaxing setting, like the beach where you spent your honeymoon. Fill it with sensory details (the sound of the surf, the smell of plumeria) and have your partner read it to you when a doozy of a contraction hits. Hearing it will trigger the relaxation response, making it easier for you to mentally escape mid-contraction.

Go to a birthing class or take one online. In addition to the breathing techniques and positions you learn, there are other medication-free tactics to lower the pain—or at least make you better able to tolerate it. But if all the birthing-ball bouncing in the world can’t help you get a grip on your contractions, opt for an epidural.

RELATED: The Truth About Labor Pain

The baby will get stuck.

Your baby won’t get “stuck” per se, but almost half of all unplanned Caesareans are performed because labor isn’t progressing or Junior isn’t fitting. The width of your hips doesn’t predict the ease of your delivery, nor does Baby’s size; it’s just as likely his head is at an awkward angle, and there’s no way to tell ahead of time.

Staying mobile helps the baby descend down the birth canal, so practice side-to-side motions. “Swiveling on the birthing ball, rocking while holding on to your partner, cat/cow pose, and belly-dancing-type hip circles all help open the pelvis, creating more room for the baby to make her entrance,” Scotka explains.

Sometimes labor will “fail to progress” despite everyone’s efforts. Your uterus might tire, or the baby could be in a difficult position or, in rare instances, too big to fit through the birth canal. If that’s the case and he is close to crowning, your OB might suggest forceps or a vacuum extractor to ease him out. (Which one she uses depends mostly on her training, but this kind of assistance is used in less than 3 percent of births.) If the baby is stuck farther up, your doctor will recommend a C-section.

“I’ll tear or need an episiotomy.”

How likely it is: Once routine, episiotomies—cutting the perineum, or tissue between the vagina and rectum to make more room for the baby or prevent a more severe tear—are now done in roughly 12 percent of births, usually to speed things along if Baby’s not handling labor well. Tearing happens when your skin won’t stretch enough to accommodate your cutie and is quite common: Doctors repair a laceration in almost half of hospital births. Your OB may give you a shorter snip, requiring just a couple of stitches, to prevent rupture.

“Side-lying and upright positions are great for protecting the perineum,” says Angi Gunther, L.C.C.E., a childbirth educator. Even women who get an epidural may be able to use a squat bar when it’s time to push, which could keep the bottom bits intact. In addition, ask a nurse to hold a warm compress over your perineum, which increases blood flow and elasticity. Your nurse can also give you a perineal massage as you push, helping you stretch as Baby’s head comes out, says Sarah McMoyler, R.N., CEO of thebestbirth.com.

RELATED: All About Episiotomies

“I’ll poop on the table.”

How likely it is: Very. “If there is anything inside you ahead of the baby, it’s going to get pushed out,” McMoyler says. As your baby’s head moves through the birth canal, it flattens your rectum like a tube of toothpaste. Most women wind up pushing out a little poo along with their baby, so don’t be embarrassed!

There’s no way to make sure your colon is empty before labor because you don’t know when it will start. But you may naturally have looser and more frequent bowel movements before contractions begin.

As you push, a nurse is at your feet ready to clean up. Your partner probably won’t see any of this from the head of the bed. And if he does? “You’re so far into it, social graces are long gone,” says McMoyler, who has assisted with more than 5,000 deliveries and found this to be a total non-issue.

“I won’t get to the hospital.”

It’s unlikely your baby will be born in your house. “Most first labors are fairly long, with lots of time to get to the maternity ward,” Keller explains. In fact, it’s much more common for a first-time mom to arrive during early labor (when the cervix is dilated less than 4 centimeters), which can last hours to a few days, and be sent home. To avoid a U-turn, call your provider when your water breaks or when contractions fit the 5-1-1 rule: every five minutes and lasting one minute, continuing for an hour. The stress of the hospital can stall labor if you arrive prematurely, McMoyler says; it’s best to spend early labor on a walk or at home tidying up.

RELATED: 5 Signs You’re Going Into Labor

Continue reading: https://www.parents.com/pregnancy/giving-birth/labor-and-delivery/6-delivery-day-jitters/

Will you give birth at IMC Mukono? To book, call: 0393201155

Compiled by Sheila Aboth

Marketing Manager- IMCs

What has traditionally defined health-worker performance?

The traditional care models that shaped how health services are delivered aimed at a more personal and connected level of care. From the consultation rooms to the triage rooms, the phlebotomy rooms to the bedside procedures, all are packaged to ensure that the personalized mode of delivery is maintained. Illness or the state of sickness is, after all, personal.  But to deliver this kind of care requires that the health worker is involved on a personal level as well. Based on this model of care, the health workers’ performance is dependent on the time, attention and skill set required to provide this level of care. Now fast forward to the present time, with a financially-stretched, disease-burdened, and workforce-strained health system, the question is how do we improve health worker performance and productivity to ensure we continue to deliver the level of care patients need?

Productivity and Performance – Is it one and the same thing?  

Employee productivity is an assessment of the efficiency of a worker or group of workers. Typically, the productivity of a given worker will be assessed relative to an average of an acceptable number of employees doing similar work. For example, the acceptable nurse to patient ratio is 1:4 in a general ward, therefore the nurse in a general ward would be allocated 4 patients in such a setting. For businesses, and health care businesses specifically, workforce productivity is essential because the ability to provide services to many translates into higher returns on investment and equity. From a public health sector perspective, higher productivity translates to a reduction in the disease burden and its effect on the population, and ultimately, healthier nation. So productivity, and a high one at that, is good for everyone. Performance, on the other hand, is completion of a task with the application of knowledge, skills and abilities. Therefore, employee performance refers to how your workers behave in the workplace in terms of their work effectiveness, quality and efficiency at task level. Health worker performance is usually measured against known standards of care, what is commonly referred to as ‘best practice.’ With the definitions preceding, performance and productivity, it is clear cannot be used interchangeably to refer to the same thing, however, it too, is clear, that they are intricately related. With the above understanding, health facilities that are adequately staffed according to best practice with a qualified caliber of workforce will invariably, realize high performance and high productivity.

How, then, do we mitigate the challenges facing health worker performance and productivity and still provide quality care? 

Poor healthworker performance leads to inaccessibilty of care and inappropriate care resulting in poor health outcomes. Therefore strategies to ensure a qualified and motivated health workforce is essential to quality health service provision. These strategies must address multiple causes that exist at macro-level (organizational level) such as human resource policy and planning,onboarding, in-service training, among others, as well as at micro-level (individual level) such as remuneration, working conditions, professional growth and development, rewards programs etc. Conversely, healthworker productivity is the overall output that arises out of the sum total of inputs offered by the various cadres of healthworkers present in the health facility. To optimize the output, international standards or best practices must guide task allocation and evaluation. As the services provided by a healthworker cannot be reasonably equated a product or commodity, it is necessary that quality assurance and evaluations are conducted examining the task, the changing needs and expectations of the patient and the caliber of staff required to deliver the task efficiently and effectively, as regularly as is feasibly possible. Finally, reshaping our thoughts on perfomance and productivity from number of patients seen, speed of task performed, level of skill set required, etc, to include quality of services provided, patient satisfaction, number of positive health outomes, evaluation of near misses and other quantitative and qualitative aspects evaluating service provision that are patient-centred will ensure that optimal outcomes are achieved at individual and organizational level.

About the Writer

Dr. Mamello Muhanuuzi is a Medical Doctor, Health Systems & Management Specialist. She currently works as the Group Head, Medical Services and Quality Assurance, IMG Uganda.


  1. Get on Their Level

When you need your child’s attention, make sure you get her attention–that means eye contact. When you lower yourself down and look her in the eye, you will verify that they are seeing and hearing you, this as well strengthens communication.

This means you might have to step away from the laundry or put down the whisk for a minute and step into the other room. Proximity is key–you’re not talking down to her or barking orders from the other room–you’re speaking with her.


  1. Do Away With Don’t

Don’t touch your brother. Don’t run in the hall. Don’t play with your food. Don’t read the next sentence.

Negative commands, such as “don’t” and “no” require kids to double process. Kids have to answer two questions:

1) What does she NOT want me to do?

2) What does she want me to do instead?

That’s so confusing.

Instead, tell your child what to DO.

Instead of “Don’t touch your brother,” try “Use gentle touches when touching your brother” or “Your brother doesn’t want to be touched right now, so please keep your hands folded while we are in the car.”

Instead of “Don’t leave your toys all over the floor,” try “Please put your toys in the toy bin.”

Instead of “Don’t run in the hall,” try “Please walk in the hall.”


  1. Say YES to YES

Think about it for a moment. What is your normal, knee-jerk reaction to the 10,000 requests you get from your child every day? “NO,” right?

When you’re bombarded with requests, it’s difficult to sift through them in a meaningful way, so you just deliver canned responses–“No, not today.” “No, I don’t have time for that.” “No.” “Nope.” “Neda.”

But when “no” is your constant go-to answer, it’s no wonder kids stop listening to YOUR requests! Look for reasons to say yes more often. Your “yes” answers will begin to surprise and delight your child and have them paying more attention when you ask for something!

Instead of “No we can’t go to the park,” try “The park sounds awesome! Should we go Friday after school or Saturday morning?”

Instead of “No, you can’t have ice cream” try “Ice cream is delicious! Would you like to have it for dessert on Saturday or Sunday evening?”

While there will still be situations that require a hard “no,” by offering more “yeses” you’ll increase the chances your kid will tune you back in.


  1. Shorten your Speech

Oh bwoy! Parents, and especially moms, tend to turn a five-second answer into a five-minute lecture!

There’s a saying in the sales industry, “never sell with blah-blah what you can sell with blah.” I think it makes sense in parenting too. When trying to get your kid’s attention, be as concise as possible and they won’t even have time to tune you out!


  1. Say Thank You in Advance

Help your kids make an appropriate choice by taking this leap of faith. Your preemptive “Thank you for hanging up your towel after your shower,” will encourage your kids toward good behavior much more than, “I better not see your towel on the floor again!”

People, and yes, even children, will usually live up to our expectations if we manage them in a positive way. Letting them know, in advance, that you trust them to do the right thing will cultivate open communication lines and increase the likelihood the task will get completed.


  1. Ensure Comprehension

A simple way to ensure your child has heard you and that she understands is to ask her to repeat back what you said.

In the medical field, studies have shown that 40-80% of the information doctors relay to patients is either forgotten completely or misunderstood (and keep in mind, these are ADULTS we are talking about, not just children).

To combat this misunderstanding, doctors have begun using the teach-back method which calls on patients to “teach back” to the doctor what treatment instructions they were just given. This method has been shown to drastically increase information retention from patients.

The same tool can be used effectively with children. Once you’ve made eye contact, shortened your speech, and clearly explained what you need your child to do, calmly ask your child to repeat back what they’ve just heard.

By ensuring everyone is on the same page, you will see an instant improvement in communication and cooperation in your home.


For more positive parenting Tips. Check the IMC media pages every Thursday.

Content Compiled by Sheila Aboth.

Sales and markting Manager IMC and a Mother.

Is “Not Listening” Just a label?

Consider this question–What exactly are you referring to when you say your child “doesn’t listen?”

“Not listening” usually is a blanket term used by parents that covers a myriad of issues. Because “not listening” is so broad, it can be difficult to find a solution.

I’m not saying there aren’t times when your child is just flat-out ignoring you–that happens! However, more often than not, it’s less about “not listening” and more about some underlying issue.

Is she tired, hungry, or not feeling well? Or, is there some deeper control issue that is causing her to disconnect such as…




Sibling frustrations?

Don’t lump every communication shutdown under the “not listening” umbrella. Dig in and discover what’s really going on, then you can make an action plan to specifically address that problem.

Now, is it truly is a classic case of not listening?

The next blog will share steps to take to make sure that your child actually listens to you.

For more positive parenting Tips. Check the IMC media pages every Thursday.


Content Compiled by Sheila Aboth.

Sales and Marketing Manager IMC and a Mother

Top 5 reasons to use a health savings account- IMC Health Card

  1. The IMC Health Card will minimize the cost of unexpected medical bills.

When you’re uninsured, you’re on the hook for paying for any medical bills on your own. If you’re only paying for annual checkups or a course of antibiotics, those bills might not be too high. But if something should happen to you, such as an injury or acute medical condition, like kidney stones, you’ll be responsible for all the costs of treatment and care. With the savings on your card, this cost is not felt as much as if there’s nothing at all. Start Saving!

2. Your money doesn’t expire

Any unused funds in your health card roll over from year to year and are available to you anytime, now and in the future. You can spend this year for routine health care expenses or save to help you be prepared for expenses in the future. It doesn’t matter if you change jobs, change health care plans or retire, the money in your health card is yours – for life.

  1. The amount saved in the card will give you an opportunity to put your money to work for your future

The fact that unused funds is your money for life, the discipline of saving weekly or monthly grows your funds and who knows? An opportunity to invest may arise and use part of it to top up.

  1. Your IMC Health card is flexible to help you meet your health needs and goals

When you use your health card depends on your day-to-day health needs and long-term health goals. While you have the flexibility to utilize it as little or as much as you need to help cater for health care expenses, the IMC Health card is also designed to help you save money and build up your balance so that you’re prepared for future health care expenses, including in retirement when you’re likely to have more medical expenses and less income.

  1. An IMC-Health card can help you take care of your loved ones

The card is open for a number of people as long as it’s authorized by the principle card holder. The beauty about it is that they will only need the card number to access care at any of the IMCs. You Only need to have enough funds on it.

Compiled by Sheila Aboth

Sales and Marketing Manager-IMCs.

TeleHealth, which enables video or phone appointments between a patient and their health care practitioner, benefits both on health and convenience. More health care providers are offering to see patients by phone call, computer and smartphone.

“Health organizations are providing virtual appointments and are expanding their telehealth options, particularly in light of the COVID-19 pandemic,” says Dr.Arthur Ssesanga, Director Clinical Services IMCs.

Improved technology has made telehealth easier, even for those who don’t consider themselves computer savvy. Patients can use telehealth through the online platforms or mobile apps, and request a virtual visit with many doctors, practitioners and therapists.

Telehealth, offers many advantages, including:

Comfort and Convenience

With telehealth, you don’t have to drive to the doctor’s office or clinic, park, walk or sit in a waiting room when you’re sick. You can see your doctor from the comfort of your own bed or sofa. Virtual visits can be easier to fit into your busy schedule. With telehealth, depending on your schedule, you may not even have to take leave time from work or arrange for child care.

Control of Infectious Illness

To help prevent the spread of COVID-19, flu and other infectious diseases, doctors can use telehealth appointments to prescreen patients for possible infectious disease. It also saves sick people from having to come in to the office. Less exposure to other people’s germs helps everyone, especially those who are chronically ill, pregnant and elderly.

Better Assessment

TeleHealth can give doctors an advantage because they can see you in your home environment or ask more questions about your environment.  For example, allergists may be able to identify clues in your surroundings that cause allergies. Neurologists and physical and occupational therapists can observe you and assess your ability to navigate and take care of yourself in your home. Telemedicine is also a good way to get mental health assessment and counseling.

Family Connections

When consulting with your doctor, it’s always good to have a family member who can help you provide information, ask questions and take note of your doctor’s answers. If that person lives out of town, or even across the country, telemedicine can loop your family member in on the virtual visit if it is authorize by the patient.

Chronic care Management

Regular visits to the physicians are essential to your family’s health. Telehealth makes it easy to connect with a doctor or nurse from home. Some systems are set up so that new patients can get an appointment with the next available physician, which is convenient and can save time. Drug refills have also become more convenient as medical riders are set off as soon as prescription is shared by the Patient.

To consult on telehealth, Call 0800200444 to speak to an IMC doctor.

Compiled by:

Sheila Aboth

Sales and marketing Manager IMCs.

“Parenting is probably one of the hardest jobs an adult will undertake,” notes Dr Carolyn Webster-Stratton, founder of The Incredible Years programme, “but probably also the one for which the least amount of training and preparation is provided.”

Parenting can be an emotional rollercoaster: many parents feel anxiety over their child’s vulnerability, anger when they refuse to cooperate, guilt when they struggle, a sense of loss as they grow up. This can be hard to regulate, especially when children have behavioural issues.

Studies show that children with challenging behaviour are at a higher risk of experiencing maltreatment – especially in terms of neglect and emotional abuse. In many cases, this maltreatment is unpremeditated and results from high stress levels.

Parenting programmes such as The Incredible Years are one of most effective ways to prevent unpremeditated maltreatment. These programmes promote positive parenting – a parenting strategy that encourages mutual respect, creativity, realistic expectations and self-care as a parent.

While parents must be confident and ready for inevitable problems and conflicts, there is always room for what Dr Webster-Stratton calls “flexibility, whimsy and creativity”. She continues, “There is no magic blueprint or pat formula for parenting.”

Continue reading: https://www.euro.who.int/en/health-topics/Life-stages/child-and-adolescent-health/news/news/2018/11/celebrating-success-and-inspiring-progress-on-world-day-for-the-prevention-of-child-abuse/child-maltreatment-prevention-country-success-stories/empowering-parents-by-teaching-positive-parenting-techniques-norway2?fbclid=IwAR10-KR03QWUGZcGN4T1dFQ7okYc_HFFHc0UOQRqsz9HRgMVZlOVZlMivDM

Remarks by Mr. Sukhmeet Sandhu, CEO International Medical Group- Uganda at the Prudential- IAA acquisition on 27th May 2021

Salutations; Good morning.

International Medical Group Uganda is owned by CIEL Healthcare as part of CIEL an international Mauritian Group listed on the Stock Exchange of Mauritius. CIEL Healthcare owns, operates, and manages assets in the healthcare sector in Mauritius and across Sub-Saharan Africa including Uganda.

International Medical Group is a conglomerate of health-related companies including International Hospital Kampala (IHK) –a 100 bed specialized tertiary hospital in Uganda, International Medical Center (IMC) – the largest provider of primary healthcare outpatient services with 21 centers and International Air Ambulance – IAA, one of the first and leading medical insurance provider in Uganda.

Our future strategic objective is to focus on our core business which is healthcare and inline with our vision of providing quality and affordable healthcare service of international standards in Uganda. IAA has been a commercially gainful business over the years therefore, we sought out to find a suitable partner to take over our Insurance book enabling us to strengthen our focus on healthcare. We are glad to inform the public that Prudential Assurance Uganda given their track record will be a partner of choice and we trust that our clients, some of whom have been with IAA for more than a decade will continue to receive quality medical insurance services from Prudential, an internationally acclaimed recognized insurance brand.

Our healthcare services will continue to be available across our network, based on your existing or new insurance packages and in addition, we look forward to delivering healthcare services of international standards to both insured and cash paying clients.

IMG will be celebrating 25 years within a couple of months, we are focusing on advancing medical excellence through expansion including opening facilities in four new locations in Uganda, to bring the total to 25 centers in the country. We are upgrading three of our centers in Mbale, Gulu and Mukono to hospital status to handle inpatient and specialist services. We shall continue to pioneer modern clinical interventions to include Interventional radiology, Cochlear implant surgery and the most recently launched IMG Telemedicine consultancy services which enable patients to consult the doctor, have investigations done as well as delivery of drugs in the comfort of their homes or offices with voice and video appointments.

Today is a momentous day for Prudential and I take this opportunity to congratulate them on achieving this milestone and I look forward to a beneficial partnership that will deliver superior customer experience to our mutual clients. I also want to thank our clients for the continued support. As Prudential rightly states, we are in this together and will continue to serve you every step of the way!

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